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Putting things right

A ‘data protection complaint’ is a complaint about how personal data has been handled. This includes concerns about how personal data has been collected, used, shared, stored, or protected. These complaints are dealt with under our data protection complaints reporting procedure. This is separate from our normal complaints procedure (where you've been let down by poor service).

What if my complaint covers multiple areas?

When making a complaint, try to think about the main issue you want us to investigate — if it's about your data, use the options below to contact the Data Protection Team.

If your complaint is about a service or actions by a member of staff or one of our contractors, see the separate page for how to contact the Complaints Team.

Complaints about service

There is a different process for making a complaint about service (e.g. Repairs) or where we haven't done something we said we would do.

Contact us with a data protection complaint

Email DataProtection@isha.co.uk.

Call 0300 131 7300.

We're open from 9am - 5pm, Monday to Friday (excluding public holidays).

Our address is ISHA, 102 Blackstock Road, London, N4 2DR.

We're open from 9am - 5pm, Monday to Friday (excluding public holidays).

Address your complaint to:

Data Protection Team, ISHA, 102 Blackstock Road, London N4 2DR.

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We will:

  • help you complain
  • make reasonable adjustments if needed
  • let someone speak for you (with your permission).

What happens when I complain about data protection?

We will:

  • acknowledge your complaint within five working days of receiving it
  • investigate and provide a formal response within 10 working days of the acknowledgement
  • keep in contact with you until your complaint has been resolved.

Learning from data protection complaints

You can expect us to learn from our mistakes.

We view every complaint as an opportunity to learn and improve. We use information from our complaints and their outcomes for reporting and analysis, and to help us improve our services.

More information

For more information about data protection, your privacy and how we handle your data, see XXX XXX XXX XXX.

You can contact the team directly by emailing DataProtection@isha.co.uk.

See our managed behaviour policy for information about what is unacceptable or unreasonable behaviour when making a complaint.